We're committed to protecting your privacy and being transparent about how we collect, use, and protect your information at NaturalFlow.AI.
These core principles guide everything we do with your data at NaturalFlow.AI
Privacy protection is built into our systems from the ground up, not added as an afterthought.
We collect only the data necessary to provide our services effectively.
We're clear about what data we collect, how we use it, and who we share it with.
You maintain control over your data with comprehensive privacy settings and options.
We collect information you provide directly, such as your name, email address, phone number, and company details when you create an account, request a demo, or contact us.
We automatically collect information about how you use our services, including call logs, conversation analytics, and performance metrics to improve our AI systems.
We collect device information, IP addresses, browser types, and operating system details to ensure optimal service performance and security.
To provide, maintain, and improve our AI communication services, including call processing, message handling, and customer support.
To train and improve our AI models using anonymized conversation data to enhance natural language processing and response accuracy.
To send you service updates, security alerts, support messages, and marketing communications (which you can opt-out of at any time).
To generate usage analytics, performance reports, and business insights to help you optimize your communication strategies.
We share data with your approved integrations (Salesforce, HubSpot, etc.) as configured by you to ensure seamless workflow automation.
We work with trusted service providers for hosting, analytics, and support services. All providers are bound by strict confidentiality agreements.
We may disclose information when required by law, to protect our rights, or to ensure user safety and service security.
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption standards.
We implement strict access controls, multi-factor authentication, and regular security audits to protect your data.
We maintain SOC 2 Type II certification and comply with GDPR, CCPA, and other applicable privacy regulations.
You have the right to request access to your personal data and receive a copy of the information we hold about you.
You can update, correct, or modify your personal information at any time through your account settings.
You have the right to request deletion of your personal data, subject to legal and contractual obligations.
You can request to receive your data in a structured, machine-readable format for transfer to another service.
We retain your account information for as long as your account is active or as needed to provide services.
Conversation data is retained for up to 7 years for service improvement and compliance purposes, unless you request earlier deletion.
Aggregated and anonymized analytics data may be retained indefinitely for service enhancement and research purposes.
Have questions about this Privacy Policy or how we handle your data? Our dedicated privacy team is here to help.
